Open Positions Available in-office located at
364 Innovation Drive, North Clarendon, Vermont:
Tuttle is a market leader in consumer book categories ranging from Asian arts and literature to Asian language learning, self-help, martial arts, origami, Asian textile crafts, manga drawing, graphic fiction, gardening, travel, cooking, history and multi-cultural children’s books. We have an extensive backlist of 1600 active titles and publish 100+ new titles per year. Our books win many awards and are highly regarded within the industry for their excellent content and design values.
SYSTEMS ADMINISTRATOR
Seeking a full-time Systems Administrator to join our growing team in the North Clarendon, Vermont office.
Responsibilities:
- Create and sustain custom SQL reporting
- Manage and maintain IT systems (hardware and software)
- Maintain/Upgrade Sage 300 ERP software
- Import/export data from distribution partners and customers
- Propose and implement upgrades to software and hardware to stay current
- Provide timely support to maintain productivity
- Send weekly worldwide metadata feeds of title information
- Install, configure and maintain network and user hardware/software
- Ensure data storage is safe and secure
Required Skills & Experience:
- Minimum of 2 years experience with SQL and other relational databases
- A working understanding or prior experience with Crystal Reports
- Working knowledge of networking, security, internet, intranet systems
- Strong organized workflow, project and time management skills, good communication skills
- Server and firewall network management
Helpful but not Required:
- Knowledge of Mac operating systems
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
Supplemental pay types:
- Incentive Plan
Hybrid Work Schedule:
Staff are currently working the following hybrid office/remote schedule (This is subject to change at any time): Monday/Wednesday/Friday – In Office ; Tuesday/Thursday – Remote
CUSTOMER SERVICE REPRESENTATIVE
We are seeking a full-time Customer Service Representative (32 hours per week) to join our publishing team in our North Clarendon, Vermont office. The schedule for this position would be an 8-hour day Monday, Wednesday and Friday and a 8-hour day on either Tuesday or Thursday.
Responsibilities:
- Process various orders (website, exam copies, publicity, author, show events, etc)
- Process credit card payments
- Process backorder releases
- Upload orders to Ingram system (i-page)
- Pick, pack and ship books and sales materials
- Monitor Customer Service e-mail and voicemail
- Perform special projects for Sales and Publicity as needed
- Maintain daily shipment log
- Scan advances and library archives
- Receive and distribute internal mail
- Answer phone calls
Skills & Experience:
- Attention to detail
- Ability to occasionally lift boxes up to 40 pounds
- Strong organizational and time management skills
- Excellent communication skills
- Proficient in Excel and Word
Please send cover letter and resume to hr@tuttlepublishing.com.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 32 per week
Work Location: In person
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance